Easy and powerful help desk software for small businesses
The only cost-effective customer support solution designed for ultimate flexibility and simplicity—all channels, automation and analytics tools in one place.
Increase customer retention
Reduce dev & design dependencies
Better self-service
Enable growth
A proud SMB help desk software leader on G2
Much more than an inbox, but just as easy
Support your customers on any channel—email, live chat, WhatsApp, self-service, social and phone. A user-friendly and intuitive platform quick to set up and learn, so you can support customers from day 1.
Self-service for better customer experience
Let customers solve easy questions quickly without contacting support, so you and your team can focus on complicated cases. Set up an SEO-friendly help center, and place embeddable FAQ and contact widgets across your website or product so customers find what they need, right when they need it.
No need for developers, designers or system admins
Any team member can customize the look and feel of your help center and widgets, create workflows to meet any business need, allowing you to move fast and save costs—without relying on human resources with special expertise.
Increase efficiency and speed
Work smarter by eliminating context switches with one inbox—view customer tickets from real-time and offline channels in one place. See interaction history and customer details side-by-side, and respond faster with context using an AI-powered reply box and macros.
Connect the apps you rely on every day
Activate ready-to-use integrations in seconds or expand your support capabilities with APIs and webhooks.
Reduce manual work and errors
Automate manual and repetitive tasks and save precious time with event-based triggers across channels, articles, tickets, groups and more. Use pre-made automation recipes without relying on developers or BI analysts.
Trusted by fast-growing companies
Turn support data into business value
Uncover insights on how happy (or not so happy) customers are with your product or service. Collect and analyze valuable feedback from all channels in one dashboard, and use it to plan and prioritize your customer-driven roadmaps.
